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Privacy Policy | Acceptable Use Policy | Open Internet Disclosures | Warranty
Privacy PolicyWe limit the information collected about you to what is needed for conducting business and offering products and services that might be of interest to you. You may choose to provide individually-identifiable information (such as name, address, telephone number or e-mail address) to Cellcom in a number of ways through our web site - by sending us e-mail, applying for a job, etc. We do not collect individually identifiable information from you unless you provide it to us, or sell the names and addresses of visitors to our site to unaffiliated suppliers, without providing information on that disclosure where the individually identifiable information is collected. We do collect, maintain and use customer information as necessary to provide the most helpful and targeted products and services to meet customers' needs (e.g. customer care or new products or services). We also honor customers' requests to remove their names from our telephone or mail solicitation lists using reasonable efforts to delete the information from existing files. Please contact us to make such a request. When undertaking projects with other companies, we provide access to customer information with an understanding that our business partners will also treat the information with respect for privacy concerns. Because we appreciate the trust you have placed in us, we continually look for ways to enhance that business relationship. So from time to time, we may let you know about a product or service. Using the information you have provided to us, we strive to limit our offers to those we think you would appreciate receiving. We want every contact you have with us to be a positive experience. So if you would prefer not to receive these value-added services, offers and opportunities, please contact us. In addition to individually identifiable information, we may collect information automatically when a visitor enters the Cellcom site, such as the domain name, browser, the type of computer operating system, information about the web page from which the visitor linked to the site, and time spent on different pages within the site. We may use this information to evaluate and improve the site, and may share the information with business partners and others. Children should consult with their parents or guardian before furnishing any data to us. We believe that parents should supervise their children's on-line activities and may consider using one of a number of available parental control tools that provide a child-friendly on-line environment and can prevent children from disclosing individually identifiable information without parental consent. If a child has provided individually identifiable information without the consent of a parent or guardian, that parent or guardian should just contact us to request that the information be deleted from our records. Cellcom strives to only form partnerships with companies with an understanding that our business partners will treat our customers with respect with regard to privacy concerns. However, Cellcom is not responsible for content or privacy policies of other sites. You should keep this in mind when accessing sites through links on Cellcom's website. We will constantly strive to improve the services we may offer, and may update this privacy statement from time to time in connection with that effort. We reserve the right to expand our capabilities for information collection and use, and may change our policies along with this privacy statement at any time. Acceptable Use PolicyUpdated 12/21/2010 By using Cellcom’s data service, Customer agrees to be bound by, and comply with, this Acceptable Use Policy (“AUP”) and any Terms and Conditions associated with the service(s) to which the customer subscribes. Cellcom reserves the right to change or modify the AUP and Terms and Conditions at any time at its discretion. Any changes or modifications become effective when posted. Customer’s use of Cellcom’s data service after the changes or modifications have been posted shall constitute acceptance of all such changes or modifications.
Cellcom reserves the right to immediately suspend or terminate a user’s service without notice in response to a legal order or government notice that certain conduct must be terminated immediately. In addition, Cellcom reserves the right to immediately suspend or terminate a user’s service without notice if Cellcom reasonably determines that a user’s conduct: (a) violates any applicable law or regulation; (b) exposes Cellcom to criminal or civil liability, prosecution, or sanctions; (c) exposes Cellcom’s network or Cellcom’s customers’ network or property to harm; (d) interferes with the integrity or normal operations of Cellcom’s network; or, (e) interferes with another Cellcom customer’s use of Cellcom’s data service. Cellcom’s suspension of the user’s service in accordance with this AUP is not, and shall not be construed to be, a termination of the user’s corresponding service agreement with Cellcom; and the user shall be and remain obligated to comply with each and every term of such agreement notwithstanding the suspension (including, but not limited to, the payment of all fees and charges identified in that agreement). Further, notwithstanding any termination of a user’s account(s) by Cellcom in accordance with this AUP, the user shall remain obligated to fulfill all accrued obligations stated in such user’s service agreement with Cellcom, as well as any obligations resulting from the termination by Cellcom (including, but not limited to, the obligation to pay to Cellcom any early termination fees stated in the service agreement). Cellcom reserves the right to remove, block, filter, or restrict the transmission of any material or content that Cellcom determines, at its sole discretion, is unlawful. Such transmission, or attempted transmission, violates this AUP and Terms and Conditions and Cellcom may take action as described above.
Terms and ConditionsThese Terms and Conditions along with the Cellcom Acceptable Use Policy (AUP) set forth Customer’s obligations, Cellcom’s obligations, and the rules Customer must follow when using Cellcom’s data service. General Terms A compatible device is required in order to use Cellcom’s service and various features. Not all features are available with all devices. Services may not be available in all areas. Charges Customer is responsible for all data charges associated with data use. Data use applies to all browsing, downloading, and sending and receiving messages. All data use is billed in kilobytes with each session rounded to the next highest kilobyte. Data use allowance and overage rates depend on the service plan selected. Features Quik|TxT Messaging A device capable of text messaging is required. To receive information from the Internet, Customer must sign-up with a third party provider. Messages can be sent and received when using the Cellcom network and select partner networks while roaming. While roaming, availability and functionality may vary. Ability to receive messages in any geographic area is not an indication that Customer can send messages. Cellcom makes no guarantee of actual delivery or delivery within a specific period of time. If Customer’s phone is turned off, the memory in Customer’s phone is full, or Customer is outside the service area, the network will store and attempt to re-send any messages for up to 72 hours after receipt of the message on Cellcom’s network. Messages not delivered after 72 hours will be deleted. Maximum outgoing message length is 160 characters, including the header, name, call back number, and e-mail address. Any incoming message over 160 characters will be split into multiple messages. Multiple messages are split by taking the first 160 characters and putting them in the first message, the next 160 characters in the next message, and so on. The maximum any one message (continuous or split) can contain is 640 characters. Any characters in excess of 640 are discarded. Cellcom cannot guarantee that Customer will not receive unsolicited messages. Without Cellcom's permission or Customer’s knowledge, Customer’s telephone number and/or message may be intercepted by third parties. Picture/Video Messaging A multimedia messaging certified device is required. Charges will apply for picture messages sent from Customer’s phone even if not delivered to the intended recipient, regardless of the reason (for example, but not limited to, system or compatibility issues) for the non-delivery. Picture messages sent to Customer’s phone will incur no charges unless Customer downloads them. Without a picture package subscription, picture messages sent or downloaded will be charged $0.25 per message, in addition to data charges associated with Internet traffic generated by the downloading of the message(s). BREW BREW is a trademark of QUALCOMM, Inc. Not all BREW applications are available on all BREW phones. Downloaded applications cannot be transferred if phone is returned, upgraded, exchanged, lost, or stolen. Customers without a Cellcom Xtras data plan subscription will incur a $4.50 BREW activation fee after the first billable BREW download. This activation fee applies per handset. In other words, each time a different handset is used an activation fee will be incurred. Location and Location Based Services While roaming off of the Cellcom network, functionality and accuracy will vary and may yield highly inaccurate results or no results at all. Location Based Services available on select devices and feature packs. Location data may not be available to third-party applications. Cellcom knows the general location of your phone or wireless device whenever it is turned on. This is necessary for routing of incoming calls, delivering wireless content and properly billing your service. It is also necessary for providing enhanced emergency 9-1-1 service to public safety answering points or emergency medical service providers who have installed the necessary equipment to use location information. In addition, we may disclose location information to a governmental entity or law enforcement authority when served with lawful process or reasonably believe there is an emergency that involves the risk of death or serious physical harm. Cellcom offers access to Location-Based Services that use your location information to provide the service you requested. Please review the terms and conditions for each service for additional information about how the information will be used or disclosed. Cellcom may also use location information to create aggregate data from which your personally identifiable information has been removed or obscured. Such aggregate data may be used for services like traffic-monitoring. It is your responsibility to inform users on your account that the location of the phone or device they are using may be tracked. In addition, if you download and use any third-party software application that accesses location information generated by your phone or device, it is your responsibility to investigate the privacy policies of any such third parties. Cellcom follows the CTIA’s Best Practices Guidelines for Location-Based Services, which can be found at http://www.ctia.org. Information & Content CELLCOM IS NOT A PUBLISHER OF THIRD PARTY INFORMATION OR CONTENT AND IS NOT RESPONSIBLE FOR ANY OPINIONS, ADVICE, STATEMENTS, OR OTHER INFORMATION, SERVICES OR GOODS PROVIDED BY THIRD PARTIES. Customer acknowledges that every business or personal decision, to some degree or another, represents an assumption of risk, and that neither Cellcom nor its content and service providers or suppliers in providing access to information, underwrites, can underwrite, or assumes Customer’s risk in any manner whatsoever. Certain information or content may be provided through the service by independently owned and operated content providers or service providers who are subject to change at any time without notice. These third parties may impose additional charges (on top of regular service charges levied by Cellcom) for certain content. As the user of such services, CUSTOMER is bound by the third parties' policies when CUSTOMER visits their respective sites or uses their services. It is CUSTOMER'S responsibility to read the rules or service agreements of each content or service provider as well as to understand any and all billing practices which are stated by the content or service provider. Any information CUSTOMER involuntarily or voluntarily provides third parties is governed by their policies. The accuracy, appropriateness, content, completeness, timeliness, usefulness, security, safety, merchantability, fitness for a particular purpose, transmission or correct sequencing of any information or downloaded data is not guaranteed or warranted by Cellcom or any content providers or other third party. Delays or omissions may occur. Neither Cellcom nor its content providers, service providers or other third parties shall be liable to CUSTOMER for any loss or injury arising out of or caused, in whole or in part, by any information acquired through the Service. To end a subscription to any third party messaging service, send the word 'STOP' to the shortcode designated for that campaign. Speed & Performance: Actual speed and performance are based on available network resources. In addition, other factors can impact speed and performance. Speed and performance may vary and are not guaranteed and may not be available in all areas. Permissible Uses – Residential Broadband Residential Broadband service is only available on Cellcom’s EV-DO network. Customer may use Residential Broadband service for the following purposes: (i) Internet browsing; (ii) email; (iii) participation in, but not the hosting of, “online gaming”; (iv) lawful uploading, downloading, and streaming of audio, video, and games; and, (v) Voice over Internet Protocol (VoIP). Permissible Uses – Mobile Broadband and Xtra’s Data Mobile Broadband and Xtra’s Data services may be used for the following purposes: (i) Internet browsing; (ii) email; (iii) corporate intranet access (including access to corporate email, customer relationship management, sales force automation, and field service automation applications); (iv) lawful uploading, downloading, and streaming of audio, video, and games; and, (v) Voice over Internet Protocol (VoIP). Prohibited Uses - General Customer may not use Cellcom’s service other than as intended by Cellcom and applicable law. Customer may not use Cellcom’s service for illegal purposes, purposes that infringe upon others’ intellectual property rights, in a manner that interferes with other users’ service, interferes with Cellcom’s network, or interferes with Cellcom’s ability to fairly allocate capacity on its network among users. Customer may not use Cellcom’s service for any purpose contrary to the Acceptable Use Policy. Customer may not send solicitations to other Cellcom users without their consent. Cellcom’s services are for individual use only and are not for resale without Cellcom’s prior written authorization. Examples of prohibited uses include, but are not limited to: (i) using the Services for any activity that adversely affects the ability of other people or systems to use either the Services or other parties' Internet-based resources including, but not limited to excessive consumption of network or system resources (whether intentional or unintentional) and "denial of service" (DoS) attacks against another network host or individual user; (ii) interference with or disruption of other network users, network services or network equipment; (iii) for uploading, downloading or streaming of content in violation of local, state or federal law(s) including copyright violations; (iv) as a medium to distribute mass, unsolicited or otherwise unlawful mail, traffic and/or content. Cellcom’s suspension of the user’s service in accordance with these Terms and Conditions is not, and shall not be construed to be, a termination of the user’s corresponding service agreement with Cellcom; and the user shall be and remain obligated to comply with each and every term of such agreement notwithstanding the suspension (including, but not limited to, the payment of all fees and charges identified in that agreement). Further, notwithstanding any termination of a user’s account(s) by Cellcom in accordance with these Terms and Conditions, the user shall remain obligated to fulfill all accrued obligations stated in such user’s service agreement with Cellcom, as well as any obligations resulting from the termination by Cellcom (including, but not limited to, the obligation to pay to Cellcom any early termination fees stated in the service agreement). Cellcom reserves the right to: (i) limit throughput or amount of data transferred, deny Service, and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels; (ii) protect its network from harm, which may impact legitimate data flows; and, (iii) discontinue service after a period of inactivity or after sessions of excessive usage. Additional Prohibited Uses – Residential Broadband Customer cannot use Cellcom’s Residential Broadband service: (i) with server devices or with host computer applications, including, but not limited to, continuous web camera posts or broadcasts, continuous file transfers, or automatic data feeds; (ii) in conjunction with a Wi-Fi or similar device which has not been secured using a password/phrase/key or other encryption method; (iii) to enable persons or entities outside the location identified in the Service Agreement to use the service; and, (iv) as a medium to distribute mass, unsolicited or otherwise unlawful e-mail and/or content. Additional Prohibited Uses – Mobile Broadband and Xtra’s Data Customer cannot use Cellcom’s Mobile Broadband and Xtra’s Data services: (i) with server devices or with host computer applications, including, without limitation, Web camera posts or broadcasts, continuous file transfers, or automatic data feeds; (ii) as a substitute or backup for private lines or dedicated data connections; (iii) to share the internet connection of a wireless phone with a computing device through a wired or wireless connection (commonly referred to as tethering) unless subscribed to a feature that expressly includes permission to do so; and, (iv) as a medium to distribute mass, unsolicited or otherwise unlawful e-mail and/or content. Reasonable Network Management – Generally Cellcom will employ reasonable network management principles to ensure all of our customers have a fair opportunity to utilize Cellcom’s network and services. As part of our reasonable network management plan, Cellcom reserves the right to suspend or terminate, without notice to the Customer, any Customer’s service who is interfering with other users’ service and/or interfering with Cellcom’s ability to fairly allocate capacity among users. Reasonable Network Management – Residential Broadband Cellcom reserves the right to limit throughput speed or immediately terminate service, without notice, of Customer if: (i) any line of service uses more than 50 Gigabytes (51,200 Megabytes) of data in a billing month; or, (ii) the Customer, in Cellcom’s sole discretion, is using the service in a manner that is prohibited by the AUP or these Terms and Conditions. Reasonable Network Management – Mobile Broadband and Xtra’s Data Cellcom reserves the right to limit throughput speed or immediately terminate service, without notice, of Customer if: (i) any line of service uses more than 5 Gigabytes (5,120 Megabytes) of data in a billing month; or, (ii) the Customer, in Cellcom’s sole discretion, is using the service in a manner that is prohibited by the AUP or these Terms and Conditions; or, (iii) Customer’s data usage off of Cellcom’s network is 50% or greater in a billing month. Security: CELLCOM DOES NOT GUARANTEE SECURITY. If Customer uses Customer’s own device to access corporate email or information, it is Customer’s responsibility to ensure that use complies with Customer’s internal IT and security procedures. Cellcom recommends the use of firewall, anti-virus, anti-spam, anti-spyware, and anti-malware hardware and/or software. BlackBerry® Disclosures Customer's activation, use, and/or continued possession of any hardware, software, and/or services (collectively, "Equipment and Services") received from New-Cell, Inc. or any of its subsidiaries or affiliates (collectively, "Cellcom") constitutes Customer's certification to Cellcom that the Equipment and Services will not be imported, used, exported, transferred, or re-exported except in compliance with the laws and regulations of the national and/or other government authorities with authority over the country(ies) and/or territory(ies) from which the Equipment and Services are being exported or to which the Equipment and Services are being imported (collectively, the "Government Authority(ies)"). Without limitation, the Equipment and Services will not be exported: (a) to any country subject to UN Security Council embargo or action; (b) to countries subject to U.S. economic sanctions and embargoes; and/or (c) to persons or entities prohibited from receiving U.S. exports or U.S.-origin items. In addition, Customer certifies that Customer will not use the Equipment and Services in the development, production, handling, maintenance, storage, detection, identification, or dissemination of chemical, biological, or nuclear weapons or their missile delivery systems, or of materials or equipment that could be used in such weapons or their missile delivery systems, or resell or export to any person or entity involved in such activity. Customer will defend and indemnify Cellcom against all claims, actions, judgments, damages, fines, costs, and other expenses (including reasonable lawyer's fees and disbursements (collectively, the "Export Related Claims") arising out of Customer's failure to comply with the requirements of this Acceptable Use Policy and the certifications and commitments contained herein. For avoidance of doubt, Export Related Claims shall include regulatory enforcement proceedings initiated by any Government Authority and the costs thereof. In relation to any Export Related Claim: (a) Cellcom shall have sole control of the defense and/or settlement thereof; (b) Customer shall furnish to Cellcom on request all information in Customer's possession or control for such defense; and (c) Customer shall cooperate with Cellcom in the defense of such claims as requested by Cellcom. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Broadband Internet Access Services - Open Internet DisclosuresCellcom has adopted the following network management practices, performance characteristics, and commercial terms and conditions for its broadband Internet access services in its good faith effort to comply with the Federal Communications Commission’s (“FCC’s) Open Internet Framework requirements (GN Docket No. 09-191 and WC Docket No. 07-52) (“Open Internet Rules”). It is Cellcom’s intent to fully comply with the Open Internet Rules and it believes the information contained below accomplishes that intent. I. Network Management Practices Cellcom is committed to providing the best broadband Internet experience possible to all of its customers. Cellcom and its staff use their best efforts to monitor, address and minimize (but do not guarantee that they can prevent) the effects of spam, viruses, security attacks, network congestion, and other phenomena that can degrade the service of affected customers. A. Congestion Management Practices Congestion is an Internet access service problem that can slow web browsing, downloading, and other activities of the customers during certain peak usage periods. During periods of congestion they may experience conditions such as longer times to download or upload files, slower Web surfing, and/or slower movements during online game playing. This congestion may be caused by capacity limits and bottlenecks in a service provider’s own network or by limitations in the capacity of backhaul facilities and services that many service providers must purchase from unrelated entities. Cellcom manages its network using a protocol-agnostic method. This means congestion is not managed based on online activities, protocols, or applications. In the event of congestion, all traffic is classified as “best effort.” If significant congestion problems arise in the future, Cellcom most desired approach is to determine the source of the problem, and to increase the capacity of the affected portions of its network and/or of its connections with the Internet where warranted. However, network and other facilities upgrades often cannot be accomplished instantaneously because of the need to interconnect with multiple, unrelated entities. B. Application-Specific Behavior Practices Cellcom does not have its own third-party application certification criteria or procedures, nor does it restrict the use of applications on its network unless they are unlawful or unless there is a reasonable belief that such applications will cause harm to its network. Cellcom will expeditiously inform an application developer of any decision to deny access to Cellcom’s network of a particular application of such developer. C. Device Attachment Rules Cellcom does not have its own third-party device certification criteria or procedures, nor does it restrict the use of devices on its network unless they are unlawful, there is a reasonable belief that such devices will cause harm to its network, or the device in incompatible with Cellcom’s network. Cellcom will expeditiously inform a device provider of any decision to deny access to Cellcom’s network for a particular device of such provider. Customers may use any lawful, compatible, type-accepted (if necessary) and commercially available device which they desire on Cellcom’s network, as long as such device does not harm the network. D. Security Practices Cellcom does not normally monitor the traffic of its customers. It undertakes no obligation to monitor or protect such customer traffic from spam, viruses, denial-of-service attacks, or other malicious, unlawful or unwanted activities. Our network employs metrics which determine whether there is a Denial of Service or similar attack hitting the network. During the time of such attacks inbound and outbound traffic filtering techniques will be employed to avoid network congestion and other network degradation. If any network traffic appears to be a malicious attempt to disrupt the network, such as by e-mail spamming or otherwise, corrective action will be taken and network information may be transmitted to the appropriate law enforcement agency for investigation and possible criminal prosecution under various computer hacking laws. A customer that is subjected to a denial-of-service attack, or similar malicious, unlawful or unwanted activity, is urged to notify Cellcom as soon as possible. Cellcom will work with the customer, other service providers, federal and state regulators, and/or law enforcement to determine the source of such activity, and to take appropriate, and technically and economically reasonable efforts to address the matter. E. Traffic Blocking Subject to reasonable network management practices, Cellcom does not block consumers from accessing lawful websites or any applications that compete with its voice or video telephony services or those of its affiliates.
II. Performance Characteristics A. General Service Description Cellcom uses a CDMA EVDO Rev A network. The expected access speeds in the network range from (.4) Mbps to (.7) Mbps, however, during peak times, typically late afternoons and evenings, the average speed may be reduced. The connection speed is comparable to basic DSL (up to 700kbps), which is about 15 times the speed of a dial-up connection. While on the Cellcom 3G network speeds may be up to 700kbps. During peak times, typically late afternoons and evenings, the average speed may be reduced.
III. Commercial Terms and Conditions A. Pricing Terms and Conditions Cellcom’s pricing, terms and conditions are available at www.cellcom.com/broadband. B. Privacy Policies Cellcom’s privacy policy is available at www.cellcom.com/privacy. Cellcom’s Acceptable Use Policy is available at www.cellcom.com/AUP. C. Redress Options Questions and complaints regarding the foregoing matters should be addressed to Cellcom’s Customer Service Department at 800-236-0055 or info@cellcom.com.
WarrantyPlease click on a manufacturer below for the information about the warranty and software agreement. |
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